Frequently Asked Questions
Everything you need to know about shopping with Robert Goddard.
What are your standard delivery options and timeframes?
We offer standard UK delivery which typically takes 3-5 working days. Express next-day delivery is also available for orders placed before 2 PM Monday through Thursday.
How do I return an item if it is not suitable?
You can return any unworn items in their original packaging within 14 days of receipt. Simply use the returns portal on our website to generate a shipping label.
Are the products sold on Robert Goddard authentic?
Yes, we are an authorized stockist for all the designer brands we carry. Every product is 100% authentic and sourced directly from the official manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.